To access Oficina Internet, follow the steps detailed below, depending on the device you are using to log on to the system:

Identifier (national ID card, passport, or residency card):

1. Enter your document number

2. Enter your Multi Access service password

Electronic ID card:

1. You must first register for this service through the Oficina Internet, using the option: "Change settings > Passwords > Digital identification

2. Insert your electronic ID card (DNIe) into the card reader

3. Type in the PIN number for the DNIe card

4. Enter your Multi Access service password

In order to log on using a DNIe card, your computer must have a smart card reader, as well as the necessary software in order to use these cards.

Remember: this password is made up of the 4 digits of the PIN of the card associated with the Multi Access service. If you do not use this service, it will be between 4 and 8 characters long.

Changing your electronic signature for logging in to Oficina Internet

If this is the first time you have logged in, or you still haven't changed the electronic signature you were given at the branch, the system will ask you to change it and create a new one.

Remember: the electronic signature is the signature between 5 and 8 characters that you were given at the branch alongside the Multi Access contract.

If you have forgotten your password or its electronic signature, please go to your nearest branch, where you will be issued with a new one.

For security reasons, your password will be blocked if you enter it wrongly a certain number of times in a row.

If you have forgotten your password, please go to your branch to recover it.

If you remember your password, you can unblock it:

- At any Bankia ATM, using the card associated with the Multi Access service, whose PIN is the password you use to log in to Oficina Internet.

At the ATM, you should select the "More transactions > More transactions > Unblock Multi Access" option.

- At any Bankia branch.

- If you it comes from Caja Rioja and it has the access code of blocked Oficina Internet, he should attend to a branch Bankia to carry out unblock the. If you sign up for the Multi Access service at your branch, you will be able to carry out unblocks also via any of our ATMs.

Remember: if the PIN of your electronic ID is blocked, you can only activate it by going to a DNIe Update Point, which can be found at Issuing Offices.

Bankia has renewed its ISO 27001:2005 certification for its management of the security of its individual and corporate online banking services

Bankia has once again passed the review conducted by the British Standard Institution (BSI) to confirm the award of the ISO 27001:2005 International Certification, of which we were already in possession, certifying that we apply the highest standards of quality and professional rigour in our management of our information platforms and systems.

This certificate has been awarded by the prestigious British Standard Institution, following an exhaustive analysis of the different processes and controls relating to access to and the confidentiality, integrity and availability of our online banking services for individuals and companies
Holding the ISO 27001 Certification is a sound proof of the credibility, trustworthiness and reliability expected of a company like Bankia. It certifies the company's commitment to protecting customer information and reduces the risk of improper access to the data they provide to the bank. In addition, the certification confirms our strict compliance with current legislation, demonstrating our company's commitment at all levels and further consolidates Bankia's status as one of the leading technology firms in Spain.

The ISO 27001 Standard

The certificates specifies the necessary requirements to establish, implement, maintain and improve an Information Security Management System (ISMS) in accordance with the well-known "Deming Cycle": PDCA, which stands for Plan, Do, Check, Act. It is in line with the best practices laid out in ISO/IEC 17799 (now ISO/IEC 27002) and it can trace its origin back to the overhaul of British Standard BS 7799-2:2002. Similarly, it establishes the criteria whereby certified auditors verify existing security systems.
Internationally recognised and certifiable, the ISO 27001 on Information Security Management Systems is designed to guarantee the application of suitable control and prevention measures for information systems, protecting and providing reassurance to both Bankia and its customers. Obtaining the ISO 2007 certification involves an exhaustive review of 133 technology-related controls, divided into 11 categories, covering various issues from security policies to physical and environmental security, together with organisational and information-related aspects.